Returns & Exchanges

At Pawnec Philippines, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit or style, we offer easy returns and exchanges within 15 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and photos of the item to start the return process.

• 2.
  Pack with Care

  Ensure the item is in its original, unworn condition with all tags attached and placed back in its original packaging.

• 3.
  Ship It Back

  Drop off your package at any authorized courier partner; please keep your tracking number for reference until the return is processed.

• 4.
  Receive Refund or Exchange

  Once our team inspects the returned item, we will process your replacement or issue a store credit refund within 5-7 business days.