Frequently Asked Questions
Everything you need to know about shopping at Pawnec Philippines
What is the standard shipping time for orders within the Philippines?
Orders within Metro Manila typically arrive in 2-3 business days, while provincial deliveries take approximately 5-7 business days via our local courier partners.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery nationwide. You can also pay via GCash, Maya, and major credit cards through our secure checkout portal.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of receipt, provided the items are unused, in their original packaging, and with all tags attached.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself or a similar garment you own to ensure the best fit before placing an order.
Are your products locally made?
Pawnec Philippines takes pride in supporting local craftsmanship. Many of our signature pieces are designed and manufactured right here in the Philippines.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is immediately processed for fulfillment. Please contact our support team within 1 hour of purchase if you need to make urgent changes.